Booking Policies
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1. Appointment Booking:
- Appointments must be scheduled in advance.
- Walk-ins are welcome if there is availability, but appointments are recommended to guarantee your preferred time slot.
2. Cancellation and Rescheduling:
- We understand that life can be unpredictable. If you need to cancel or reschedule your appointment, please provide at least 24 hours' notice.
- Late cancellations or no-shows may result in a cancellation fee.
3. Booking Confirmation:
- You will receive a booking confirmation via email or text message once your appointment is scheduled.
- Please review the details to ensure accuracy and notify us immediately if any changes are needed.
4. Arrival Time:
- Please arrive at least 10 minutes before your scheduled appointment to allow time for check-in and consultation.
- Arriving late may result in a shortened service to avoid delaying the next client.
5. Consultation:
- We recommend a consultation for specific services, especially for significant changes in hair color or style.
- During the consultation, you can discuss your preferences and expectations with the stylist or makeup artist.
6. Pricing and Payment:
- Prices for services may vary based on factors like hair length, product usage, or complexity.
- Payment is due at the end of your service, and we accept cash, credit cards, and other accepted payment methods.
7. Gratuities:
- Gratuities for our stylists and artists are appreciated and can be given directly to them or included in your payment.
8. Sanitation and Hygiene:
- Your health and safety are our top priorities. We adhere to strict sanitation and hygiene standards, and we kindly ask that you do the same.
9. Special Requests and Allergies:
- Please inform us of any allergies or specific needs when booking your appointment, so we can accommodate you accordingly.
10. Satisfaction Guarantee:
- If you are not satisfied with your service, please let us know during your visit, and we will do our best to make it right.
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11. Words Used:
The word used "Free" in the services section in every service doesn't mean its free of cost it means the price varies according to the characteristics of the service. (eg.: The price of the "Hair Straightening" Service depends on the length and density of the hairs of the client.)